jengaLegal Notice

This legal notice sets out the terms under which jenga operates and the jurisdictional boundaries of our service. We at jenga provide an online entertainment platform offering sportsbook markets, live-dealer tables, slot games, and esports betting. Our service is available only in jurisdictions where local law permits such activities.

Users are responsible for verifying that their access to jenga complies with the laws of their own jurisdiction. We do not offer our services in regions where online gaming, sportsbooks, or live-dealer tables are prohibited by law. This notice explains our service scope, user eligibility, and the legal framework under which we operate.

Service Availability and Jurisdiction

Where jenga Operates

We at jenga operate only in jurisdictions where applicable law permits online gaming, sportsbooks, and live-dealer entertainment. Our service is not available in regions where such activities are prohibited, restricted, or require licenses we do not hold.

Users across supported regions — including areas served from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta — may access jenga where local law permits. However, each user is solely responsible for verifying that their access complies with their own jurisdiction's law. We assume no liability for users who access jenga from unsupported or restricted regions.

Account Eligibility

To open an account on jenga, you must meet the following criteria:

• You are of legal age in your jurisdiction.
• You are not a resident of a jurisdiction where our services are prohibited.
• You have not previously violated our terms or engaged in fraudulent activity.
• You provide accurate personal information during registration.
• You comply with all applicable laws in your jurisdiction.

We reserve the right to verify your eligibility at any time. If we determine that you do not meet these criteria, we may close your account and forfeit any balance.

No License Claims

jenga does not claim to hold licenses in any specific country or jurisdiction. We do not represent that our service is "licensed in Indonesia", "licensed in any specific region", or "officially approved" by any government body. Our service operates under the legal framework applicable to our jurisdiction of operation, and users are responsible for understanding whether access from their location is permitted by local law.

Our jenga Commitments and Policies

Data Protection and Privacy

We at jenga collect personal information — name, email, phone number, date of birth, and identity documents — to verify your account and process payments. We store this data securely using encrypted storage and access controls. We do not share your personal information with third parties except as required by law or to process your transactions through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Our full privacy policy is available on our platform. We recommend reviewing it to understand how we collect, use, and protect your data.

Account Security and Verification

Before you can withdraw funds from jenga, we verify your identity by requesting a government-issued ID document and confirming your contact details. This verification process protects both your account and our platform against fraud.

We recommend enabling two-factor authentication (2FA) on your account. When 2FA is active, any login from a new device or location requires a verification code sent to your phone or email. This prevents unauthorised access even if someone obtains your password.

Payment Processing and Withdrawal

We process deposits and withdrawals through established payment channels. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are typically instant. Bank virtual-account transfers (online payment, e-wallet, mobile banking, local payment) may take 1-2 hours during banking hours.

Withdrawals return to your original payment method. This matching requirement is a standard fraud-prevention measure. Once a withdrawal is processed, we assume no liability for delays caused by your payment provider or banking infrastructure.

Dispute Resolution

If you have a complaint about your account, a transaction, or your experience on jenga, contact our support team. We respond during business hours and investigate disputes by cross-referencing our internal records. Our standard response time is 1-2 business days.

If you are not satisfied with our response, you may escalate your complaint. We commit to investigating all disputes fairly and thoroughly.

Limitation of Liability

We provide jenga on an "as-is" basis. While we work to maintain service reliability and data security, we do not guarantee uninterrupted access or standard security practices against all risks. We are not liable for losses arising from technical failures, network issues, user error, or unauthorised access resulting from shared credentials.

Your participation on jenga is at your own risk. We encourage careful account management, regular monitoring of your balance, and immediate reporting of any suspicious activity.

Changes to This Notice

We may update this legal notice from time to time to reflect changes in our operations, applicable law, or business practices. When we make material changes, we notify users through in-app messaging or email. Your continued use of jenga after a change is posted constitutes acceptance of the updated notice.

Contact for Legal Inquiries

If you have questions about this legal notice, our jurisdiction, or our compliance practices, contact our support team through in-app messaging or email. We provide responses during business hours.

By accessing jenga, you acknowledge that you have read and understood this legal notice and that you accept responsibility for verifying that your access complies with your own jurisdiction's law.