jenga Casino & Sportsbook Data Care

This page describes what we collect when you use jenga and how we keep that data protected. When you open an account, deposit funds, or participate in any game on our platform — whether that is football markets, live-dealer tables, or slots — we gather certain information about you. We use this information to verify your identity, process your transactions, and deliver our service securely.

We at jenga take data security seriously. We store your personal details on encrypted servers, limit access to authorised staff only, and comply with applicable data-protection principles. This policy explains exactly what we collect, why we collect it, and what rights you have over your data.

Our services are available only where local law permits. If you access jenga from a jurisdiction where our services are restricted, your data may not be collected or may be deleted upon request.

What Data We Collect on jenga

Account Registration Information

When you register on jenga, we collect your full name, email address, phone number, and date of birth. We require this information to create your account and to verify your identity before you can withdraw funds. We also ask for your preferred payment method — whether you intend to use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet).

We store this information on our secure servers. We do not share your name or contact details with third parties except where required by law or to process your transactions through payment providers.

Identity Verification Documents

Before you can withdraw funds from jenga, we verify your identity by requesting a copy of your government-issued ID — a national identity card, passport, or driver's license. We photograph or scan the document and upload it to our secure storage system. Our compliance team reviews the document to confirm it matches your account details and is authentic.

We keep identity documents for audit and regulatory purposes. We do not use them for any purpose other than account verification and fraud prevention. We delete documents upon your request, provided your account is not under investigation.

Transaction and Payment Data

When you deposit funds through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account, we record the transaction details: the amount, the date, the payment method, and the outcome (success or failure). We also record your withdrawal requests and the payment method to which we return funds.

We store this data on our servers to maintain your transaction history and to reconcile accounts. Payment processors — the e-wallet companies and banks — also retain copies of these transactions for their own records.

Game Activity and Account History

We log all activity on your jenga account. This includes every bet you place, every game you play, the outcome of each game, and any payout or loss. We maintain this record indefinitely so you can review your activity at any time and so we can investigate disputes or suspicious patterns.

We use this data to detect fraud, resolve disputes, and ensure fair play across our platform. We also use aggregated, anonymised versions of this data to improve our service — for example, to understand which games are popular or which payment methods users prefer.

Our jenga Data Policies and Your Rights

How We Use Your Data

We use your data for the following purposes:

• Account creation and verification: We confirm your identity and ensure you are eligible to use jenga.
• Transaction processing: We facilitate deposits, withdrawals, and all game activity through payment systems and our internal ledger.
• Fraud prevention: We monitor accounts for suspicious activity and report suspected fraud to relevant authorities.
• Compliance: We retain data to satisfy regulatory and legal obligations in jurisdictions where we operate.
• Service improvement: We analyse aggregated data to enhance user experience, game selection, and payment options.
• Customer support: We use your history to resolve disputes, answer account questions, and provide assistance.

Third-Party Data Processors

We share your data with third parties only when necessary to deliver our service. Payment processors — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — receive transaction details to facilitate deposits and withdrawals. Our hosting providers store our servers in geographically distributed data centres, some of which may sit outside your jurisdiction.

We have contracts with all third parties requiring them to protect your data using the same security standards we employ. We do not sell your personal data to marketing firms or other unrelated businesses.

Data Security and Encryption

We protect your data using industry-standard encryption (HTTPS/TLS) for all connections between your device and our servers. Sensitive information — such as identity documents, passwords, and payment details — is encrypted at rest on our servers. We restrict access to this data to authorised staff only, and all staff are required to sign confidentiality agreements.

We monitor our systems continuously for signs of unauthorised access or data breaches. If we detect a security incident affecting your data, we notify you and relevant authorities within a reasonable timeframe.

Cookies and Tracking

We use cookies on jenga to enhance your experience. These cookies store your session information (so you stay logged in), remember your preferences, and allow us to analyse how you navigate our platform. Cookies are small text files stored on your device; they are not harmful, and you can disable them in your browser settings.

We also use analytics tools to track aggregated user behaviour — for example, which games are most popular or how long users spend on each page. This data is anonymised and does not identify you personally.

Your Rights Over Your Data

You have the right to request access to all data we hold about you. You can ask for a copy of your personal details, transaction history, and account records by contacting our support team. We provide this information within 2-3 business days.

You can request that we correct inaccurate data, update your contact information, or delete your account entirely. We delete personal data upon request, provided your account is not under investigation and you have no outstanding balance. In some cases, we may retain anonymised versions of your data for compliance purposes.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you request account closure, we retain transaction records for five years to satisfy regulatory obligations, then delete them. Identity documents are deleted within one year of closure unless we are investigating a dispute or fraud allegation.

We encourage users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to review their data regularly and contact support if they find inaccuracies. Regular data audits help us maintain accurate records.

Contact and Dispute Resolution

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through in-app messaging or email. We respond to data requests during business hours. If you are not satisfied with our response, you can escalate your complaint, and we will investigate.

We take all data-privacy concerns seriously. Our commitment is to be transparent about what we collect, how we use it, and how we protect it. Your trust is essential to our platform, and we work continuously to maintain the security and confidentiality of your information.