jenga Platform Account Terms
When you open an account on jenga, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms govern your use of our sportsbook, live-dealer tables, slot games, and all other entertainment categories we offer.
We at jenga aim to be transparent about our policies. This page sets out the key conditions under which we operate — account eligibility, deposit and withdrawal procedures, dispute handling, and the jurisdictional limits on our services. By accessing jenga, you acknowledge that you have read and understood these terms.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Opening and Eligibility
To open an account on jenga, you must meet basic eligibility criteria. We require that you are of legal age in your jurisdiction, that you provide accurate personal information, and that you have not previously violated our terms or engaged in fraud.
Identity Verification on jenga
When you register on jenga, we collect your full name, email, phone number, and date of birth. Before you can withdraw funds, we verify your identity by requesting a copy of your government-issued ID — a national identity card, passport, or driver's license. We also confirm your phone number and email through verification codes we send you.
We keep your identity documents secure and use them only for verification purposes. Our verification process typically completes within a few hours during business days. Once verified, your account remains active unless you request closure or we detect suspicious activity.
Your Account Is Personal and Non-Transferable
Your jenga account is for your personal use only. You cannot transfer your account to another person, and you cannot open multiple accounts. If we detect duplicate accounts linked to the same person, we reserve the right to close all accounts and forfeit their balances.
You are solely responsible for keeping your account credentials confidential. If you share your password or allow others to use your account, you accept full responsibility for any activity that occurs under your login.
Deposits and Withdrawal Methods
We at jenga accept deposits through six e-wallet services — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — and four bank virtual-account networks: mobile banking, local payment, online payment, and e-wallet. All deposits are final; we do not reverse completed transfers unless a technical error is confirmed by our payment processor.
Withdrawals must return to the same payment method you used to deposit. If you funded your account via mobile banking, your payout goes to local payment. If you used a online payment virtual account, your withdrawal returns to e-wallet. This matching requirement is a standard fraud-prevention measure.
Withdrawal requests require a verified account
Our jenga platform does not process withdrawals from unverified accounts. Deposits are permitted before verification, but funds remain in your balance until verification is complete.
Our jenga Policies and Commitments
Account Security and Two-Factor Authentication
We implement standard security practices to protect your account, including encrypted data storage and login protection. We strongly recommend enabling two-factor authentication (2FA) on your jenga account. When 2FA is active, any login from a new device or location requires a verification code sent to your phone or email.
You are responsible for maintaining the confidentiality of your password. If you suspect unauthorised access, contact our support team immediately. We can freeze your account and investigate suspicious activity.
Bonus Offers and Promotional Terms
From time to time, we at jenga offer bonus incentives to new and existing users. Any bonus terms are displayed at the time of offer and are subject to specific conditions — such as minimum deposit requirements, playthrough obligations, or time limits. Bonuses are not cash; they are activity credits that must be used on our platform within the specified window.
Bonus balances may expire if not used before their deadline. We reserve the right to withdraw bonus credits from inactive accounts. If you withdraw from your account while a bonus is active, the bonus may be forfeited depending on its terms.
Game Rules and Result Integrity
All games on jenga — slot games like Sweet Bonanza and Aviator, live-dealer tables, and sportsbook markets — operate under specific rules. Game results are determined by the game's algorithm (for slots and tables) or by official sources (for sports and esports). Once a result is recorded and your account is updated, that result is final.
We do not overturn results based on user disputes unless we identify a documented system error. If you believe an error has occurred, contact our support team with specific details, and we will investigate by cross-referencing our internal records.
Dispute Resolution
If you have a complaint about your account, a specific transaction, or your experience on jenga, we ask that you contact our support team. We respond to disputes during business hours and document all communications. Our standard approach is to review your account history, cross-reference payment records, and provide a written explanation within 1-2 business days.
If you are not satisfied with our response, you may escalate your complaint. We take all disputes seriously and commit to investigating thoroughly and fairly.
Responsible Account Management
We encourage all users to manage their jenga account activity thoughtfully. We offer account tools including balance checks, transaction history, and account settings adjustments. You can pause your account or request closure at any time by contacting support. Upon closure, any remaining balance will be withdrawn to your registered payment method after verification confirmation.
If you experience unusual activity or suspect your account has been compromised, contact us immediately. We can freeze your account while we investigate.
Jurisdiction and Service Availability
jenga operates only in jurisdictions where local law permits. Our services are not available in regions where online gaming, sportsbooks, or live-dealer tables are prohibited. We do not offer our services in jurisdictions where we do not hold appropriate licenses or where applicable law restricts online entertainment activities.
If you access jenga from an unsupported jurisdiction, we reserve the right to restrict your account access. Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta should verify local law before accessing our services. You are responsible for confirming that your access complies with your jurisdiction's law. We assume no liability for users who access jenga from restricted regions.
Liability and Disclaimer
We provide jenga on an "as-is" basis. While we work to maintain service reliability and data security, we do not guarantee uninterrupted access or standard security practices against all risks. We are not liable for losses arising from technical failures, network issues, or user error — such as forgotten passwords, shared account credentials, or incorrect payment information.
Your participation on jenga is at your own risk. We encourage careful account management and regular monitoring of your balance and transaction history.
Changes to Our Terms
We at jenga may update these terms from time to time to reflect changes in our operations, applicable law, or business practices. When we make material changes, we notify users through in-app messaging or email. Your continued use of jenga after a change is posted constitutes acceptance of the updated terms.
If you have questions about our terms or policies, contact our support team. We provide responses during business hours and are happy to clarify any aspect of our platform's operation.